jeeway's Privacy Policy

Section 01

Introduction and Scope of Policy

jeeway ("we", "our") is a trusted online betting and casino platform for players in Bangladesh. Your personal privacy is very important to us. This privacy policy explains what information we collect when you use the jeeway website (https://jeeway.cam), why we collect it, how we use it, and what steps we take to protect your information.

By using this site or registering an account, you agree to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy.

Section 02

What Information We Collect

jeeway collects various types of information to provide its services. These are described below in different categories:

2.1 Information You Provide Directly

When you register on our site, log in, or contact us, we may collect the following information:

• Full name and date of birth (for age verification — for those aged 21 or above only)
• Email address
• Mobile phone number
• Bank and mobile banking details (bKash, Nagad, Rocket, bank account) — for transaction processing only
• National ID or passport number (where identity verification is required)
• Username and password

2.2 Automatically Collected Information

When you use our site, we automatically collect certain technical information. This includes:

• IP address and device type
• Browser type and version
• Operating system information
• Your browsing activity on the site (pages visited, duration, click patterns)
• Connection time and date
• Referral URL (which site you came from to reach us)

2.3 Transaction-Related Information

We keep a complete record of your deposits, withdrawals, betting history, and bonus usage. This information is needed for financial security, responsible gaming monitoring, and meeting applicable legal obligations.

Section 03

Purpose of Information Use

We use the information collected for the following purposes:

• Account Management: To create, verify, and keep your account active.
• Service Delivery: To operate betting, casino games, and other services.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To resolve your complaints, questions, and issues.
• Security and Fraud Prevention: To detect and prevent unauthorized access, money laundering, and other fraudulent activities.
• Responsible Gaming Monitoring: To monitor gambling habits and identify harmful patterns.
• Meeting Legal Obligations: To comply with applicable laws, regulations, and regulatory authority directives.
• Product Improvement: To enhance our services and user experience.
• Marketing Communications: To send relevant offers and promotional information, subject to your consent.

Section 04

Cookies and Similar Technologies

jeeway uses cookies and similar tracking technologies to improve our website's functionality and personalize the user experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site — related to login sessions and security.
• Performance Cookies: Help analyze site usage and improve services.
• Functionality Cookies: To remember your preferences and settings.
• Marketing Cookies: To display relevant advertisements based on your interests.

You can disable cookies through your browser settings. However, disabling certain essential cookies may limit some functionality of the site.

Section 05

Information Sharing with Third Parties

jeeway does not sell or rent your personal information to third parties. However, we may share information in the limited circumstances described below:

• Service Provider Partners: Payment processors (including bKash, Nagad, Rocket), IT infrastructure, fraud detection, and customer service providers — only to the extent necessary.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive minimal technical data for uninterrupted service.
• Legal Obligations: Information may be provided to authorities in the case of court orders, government directives, or legal investigations.
• Business Transfers: In the event of a company merger or acquisition, where the buyer will be bound to comply with this privacy policy.
• With Your Consent: Information may be shared for other purposes where you have given explicit consent.

All third-party partners are bound by their own privacy policies and data protection agreements, and they may not use your information beyond our instructions.

Section 06

Data Security Measures

jeeway has adopted various technical and organizational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmission on the website is protected by industry-standard encryption.
• Data Encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Access Controls: Only authorized staff, on a need-to-know basis, can access your information.
• Security Audits: Regular security reviews and vulnerability assessments are conducted.
• Firewall and Intrusion Detection: State-of-the-art security systems are maintained to prevent unauthorized access.
• Staff Training: Our team members receive regular training on data protection best practices.

While we make every effort to protect your information, no method of transmitting or storing data over the internet is 100% secure. If you suspect a security breach, please contact us immediately.

Section 07

Data Retention Period

We retain your information only for as long as necessary to fulfill the purposes described in this policy, or as required to meet legal obligations:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Financial and identity-related information may be retained for a specified period after account closure, in accordance with legal requirements.
• Transaction Records: Financial transaction data is retained for extended periods for accounting and legal purposes.
• Marketing Communications: Marketing-related information is deleted after you withdraw your consent.

Section 08

Your Rights

You have the following rights over your own information. Contact us to exercise these rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information for certain purposes be limited.
• Right to Portability: The right to receive a copy of your information in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information for certain purposes, including direct marketing.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, contact our customer support team via 24/7 live chat or by email. We will process your request within a reasonable time.

Section 09

Protection of Minors' Information

jeeway strictly does not collect any information from or provide any services to anyone under the age of 21. Our platform is for those aged 21 or above only.

We verify age during the registration process, and if we find that someone under the age of 21 has registered, that account will be closed immediately and all collected information will be deleted. If parents believe their child is using our site, please contact us immediately.

Section 10

International Data Transfers

Some of our service provider partners may be located outside Bangladesh. Where your information may be transferred to another country, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Appropriate data protection agreements have been signed with our partners.
• Transferred data remains protected in accordance with this privacy policy and applicable law.

Section 11

Policy Changes and Updates

jeeway may update this privacy policy from time to time. Updates may occur due to changes in services, new legal requirements, or changes in our business operations.

For significant changes, we will notify you via a notice on the website or by email. Continued use of the site after a revised policy is published will be considered acceptance of the new policy. We therefore recommend that you visit this page regularly.

Section 12

Related Policies for Further Information

Alongside this privacy policy, the following documents are recommended reading for a full understanding of your rights and our responsibilities:

• Terms and Conditions — The overall terms governing use of the service.
• Responsible Gaming Policy — Our commitment to safe and controlled gambling.
• About Us — jeeway's identity and values.
• FAQ — Answers to common questions.